Frequently Asked Questions 🐾

📦 Shipping

Do you ship across Canada?
Yes! We ship to all provinces and territories across Canada. Free shipping is available on orders over $75 CAD.

How long does shipping take?
Standard shipping typically takes 5–9 business days. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?
We currently ship within Canada. International shipping is coming soon — stay tuned!

🔄 Returns & Refunds

What is your return policy?
We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will make it right.

How do I start a return?
Simply email us at support@pawcomfrt.com with your order number and reason for return. We will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.

🛍️ Orders

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at support@pawcomfrt.com.

How do I track my order?
Once your order ships, you will receive an email with your tracking number. You can use it to track your package directly.

🛏️ Products

Are your products safe for pets?
Absolutely! All PAWCOMFRT products are designed with pet safety and comfort as our top priority. Our calming beds and anxiety wraps are made from pet-friendly, non-toxic materials.

What size should I choose for my pet?
Each product listing includes a size guide to help you choose the right fit for your dog or cat. If you are unsure, feel free to contact us and we will help!

Do your calming products really work?
Yes! Our calming beds and anxiety wraps are designed based on proven comfort principles — deep pressure stimulation and cozy enclosure — that help reduce anxiety in pets.

💬 Still Have Questions?

We’re here to help! Reach out to us at hello@pawcomfrt.com and we’ll get back to you within 24 hours. 🐾